Thank you for shopping at 000 UNDEFINED.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to UNDEFINED LTD, 88 Cao Duc Lan, An Phu ward, District 2, Ho Chi Minh City.
Goods refer to the items offered for sale on the Service. Orders mean a request by You to purchase Goods from Us.
Service refers to the Website. Website refers to 000 UNDEFINED, accessible from https://www.000undefined.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
An email confirmation will be sent once payment has been received. Once the order has been confirmed, the item(s) will be processed, packed and shipped out and as such, it will not be possible to cancel your order. In the event that you opt to cancel the order after delivery, you agree that the associated delivery charges will be deducted from your payment before making any refund by us.
At 000.UNDEFINED, we strive to provide a seamless and efficient shipping experience to all our customers. Please read the following shipping policy to understand how we process and deliver orders:
1. Shipping Methods:
We offer various shipping methods depending on the location and the products ordered. Our shipping methods include standard shipping, express shipping, and free shipping. Please note that the shipping options and delivery times may vary depending on the shipping destination and the availability of the products.
2. Shipping Rates:
Shipping rates are calculated based on the shipping destination, the weight of the package, and the shipping method selected. We offer free standard shipping for orders above a certain amount, depending on the location. Please note that shipping rates may change without prior notice.
3. Order Processing Time:
We aim to process all orders as quickly as possible, typically within 2-3 days after the order is placed. However, please note that the processing time may vary depending on the product availability and the shipping method selected.
4. Shipping Time:
The shipping time will depend on the shipping method selected and the shipping destination. Please note that the estimated shipping time provided during checkout is an estimate only, and we cannot guarantee the exact delivery date. Please note that we are not responsible for any delays caused by the shipping carrier, customs clearance, or any other factors beyond our control.
5. Order Tracking:
We provide tracking information for all orders once they have been shipped. Customers will receive an email with the tracking number and a link to track the order. Please note that it may take up to 24 hours after the order has been shipped for the tracking information to be available.
6. Shipping Restrictions:
We currently only ship to certain countries and regions. Please refer to our website for the list of countries and regions we ship to. We are unable to ship to P.O. boxes or APO/FPO addresses.
7. Damaged or Lost Packages:
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. we are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
8. International Shipping:
For international orders, please note that customs fees, taxes, and duties may apply. These fees are the responsibility of the customer and are not included in the shipping charges. Please check with your local customs office for more information on these fees.
9. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. We are happy to help and ensure that you have a smooth and pleasant shopping experience with us.
You are entitled to cancel Your Order within 7 days with giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
By email: sales@000undefined.com
By visiting this page on our website: www.000undefined.com/order
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and shipping fees or other will be deducted from your refund.
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days
The Goods are in the original packaging
The Goods were not used or damaged
You have the receipt or proof of purchase
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We are not responsible for damaged products due to delivery. You may return the item to the following address by any transport service providing us with the item’s tracking number. If we are unable to receive the tracking number by any circumstance, we have the right to cancel the ongoing refund/exchange/returns request.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
88 Cao Duc Luan street An Phu ward,
District 2,
Ho Chi Minh city 71100
Vietnam
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: sales@000undefined.com
By visiting this page on our website: www.000undefined.com/order
Items/Collection that announce Pre-Order on social media or website will be following these term.
1. PRE-ORDER CAN BE CANCELED ONLY BEFORE THE production initiates, but you will be charged a 5% fee on each transaction.
2. All pre-ordered products cannot be refunded since it is made to order with discount and exchange is not available as well as all international orders, except quality problems or wrong items.
3. Customers must ensure that all shipping information for pre-order is accurate, and please contact CUStomer services (sales@000undefined.com) if there are any changes in shipping information before it is shipped. and undefined is not responsible to any shipment issue caused by inaccurate shipping information.
4. Any others changes before shipment (Size/items) please contact CUStomer services (sales@000undefined.com)